Q1: What is your main product range?
A: We specialize in manufacturing high-quality post-press printing equipment. Our flagship products include Fully Automatic Card Sorting Machines, Fully Automatic Laminating Machines, Fully Automatic Coating Machines, and Fully Automatic Gum-free Machines.
Q2: What materials are your machines compatible with?
A: Our machines are designed to handle a wide range of materials such as paper cards, PVC cards, various types of paper (like coated and offset), and other substrates used in packaging and printing. For specific material requirements, please contact us with details.
Q3: Are your machines automatic?
A: Yes, absolutely. Our core strength lies in full automation. Our machines are designed for high-efficiency, continuous operation, significantly reducing manual labor and increasing production output.
Q4: How can I get a quotation?
A: You can request a quote by contacting us via email or the inquiry form on our website. Please provide details like the machine model, your specific requirements, and your destination port for a accurate and prompt quotation.
Q5: How long does production take?
A: The standard production lead time is detailed in your proforma invoice. It varies depending on the machine model and our current order queue. We always strive to deliver your equipment as quickly as possible without compromising quality.
Q6: How is the machine packaged and shipped?
A: All machines are securely packaged in wooden crates for maximum protection during long-distance ocean freight.
Q7: Can you help with installation in my country?
A: While we provide comprehensive installation manuals and online video guidance, we can also arrange for our experienced technicians to provide on-site installation and training services. This can be discussed and quoted separately.
Q8: What is your warranty policy?
A: We offer a standard warranty for our machines, covering defects in materials and workmanship. The specific warranty period and terms will be clearly stated in our sales contract.
Q9: What if I need technical support or spare parts?
A: We provide lifelong technical support. For any operational issues, our support team is available for remote assistance via phone or video call. We maintain a full stock of genuine spare parts to ensure fast delivery when needed.